- Customer service: Answer online chat and customer/vendor telephone calls; reply customer and vendor e-mails; handle customer and vendor complaints - Process development: Develop processes based on customer, vendor and internal requirements; summarize user feedback and call together all departments for discussions about improvements - Staff training: Train customer service agents; write manual and instruct the agents; maintain quality after on-line; support front-line in real-time; re-train personnels periodically to improve their abilities - Data analysis: Summarize and analyze NPS and customer/vendor satisfication ratings, then suggest solution to the manager and track execution result - Department management: Assign tasks to agents and dispatch manpower; set up SLA and KPI; monitor agents performance; calculate agents costs and deliver to accounting department - Website planning: Write customer service center FAQ; Integrate customer requirements; design website user flow; review products information - Social media operating: Facebook and Line@ platform settings; Write reply message templates; Interact with users - Marketing support: Support cross-platform marketing activities and sweepstakes Tools: - zendesk - zopim - shopify - duoplane - google docs, sheets, slides, forms 收回

- Answer customer service phone calls and handle customer complaints - Continuously obtained Best Service Award - Communicate with Insurance Service Department, Claims Management Department, Contract Department, General Affairs Department, Legal Department, Telemarketing Department, Bank Insurance Department and sales staff to fulfill customer requirements

Make good coffee and chat with customers

- Deal with room arrangements, such as: booking, rowing, check-in, check-out, etc. - Deal with accounting, such as: receipts, checkouts, audits, etc. - Responsible for transferring calls and leaving messages for guests. - Responsible for the input and maintenance of customer data.