Johor Bahru, Johor, Malaysia
1. In charge of entire English training for consumer products (eg. Neutrogena, Johnson's Baby etc.)and medical devices ( ASP) for specialists.
2. Come out modified training materials and evaluation form (including online and offline) based on original training materials.
3. In charge of cross-communication with multinational colleagues and clients ( Malaysia, Indian, Singapore, Thailand, Vietnam and Australia etc) regarding New Hire and On Job Training.
4. Successfully raise system accuracy rate from 80% to 95% in 3rd week.
5. Internal SOP development and amendments.
6. Successfully enhancing call quality of specialists and obtaining customer satisfaction.