#VCF2023

1. Handle cutomers's inquiries and complaints efficiently.
2. Deal with customer complaints, provide a solution and offer alternatives within Company guideline policy.
3. Follow up and ensure closure of inquiry or issue.
4. Ability to demonstrate English & Chinese written and verbal communication skills
5. Assisting customer’s account opening process
6. Learning about company’s products or services and keeping up to date with changes
7. Providing translations when necessary based on language ability

1. Candidates must possess at least Bachelor's Degree in any field
2. Ability to demonstrate English & Chinese written and verbal communication skills
3. At least 1 year of working experience in the related field
4. Proficiency in using Customer Support Ticketing Software is a plus
5. Familiar with troubleshooting and resolving QoS (Quality of Service) related issues
6. Excellent judgment to prioritize customer issues based on their urgency and severity
7. The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
8. Love to provide excellent service to the customers in a good way
9. Ability to communicate effectively oral and written to help customers fix their issues and feel satisfied with the experience
10. Willing to work in shift