User Experience Manager

Office Location: Makati, Philippines

Overview:

We're looking for motivated and enthusiastic individuals who are looking to explore the opportunity to work abroad/outside of Taiwan to gain international exposure to join our exciting and fast moving team. With offices in multiple countries spanning across Asia and Europe, we can provide a platform for the right candidate to grow and take their career to the next level.

Responsibilities:

• Lead the Company’s Customer Experience improvement initiatives for each customer journeys using human-centered, design thinking methodologies.
• Envision and implementing digital customer interactions that meet or exceed expectations.
• Continuously correct, improve and design a differentiated customer experience to ensure customers’ experience and satisfaction are managed.
• Conduct in-depth Customer Experience analysis and coming up with data driven strategies to propel Company’s growth.
• Understand NPS scoring structure and be able to improve overall NPS scoring.
• Develop listening points in the customer journey to identify opportunities for continuous improvement.
• Lead end to end UX & UI conceptualization and workflows, review deliverables of the team to ensure quality output and provide guidance to the teams.
• Provide post-implementation report for programs and projects implemented.
• Communicate Customer Experience insights and report to senior management.

Requirements:

• BS Degree in Marketing or any related fields.
• Minimum 3 years relevant work experience in designing digital products experience.
• Working experience in digital industry such as e-Commerce and iGaming is a big plus.
• Background in Customer Experience, LEAN Six Sigma or similar methodologies.
• Knowledgeable in Change Management and Design Thinking principles.
• Highly analytical and be able to make data-driven decisions.

Benefits Provided:

We will provide relocation support to the successful candidate including travel arrangements (flight, insurance, transport) and work permit/visa. Besides that, our other benefits include:

• Company Accommodation or Monthly Housing Allowance
• Daily Meals
• Medical/Insurance Coverage
• Attractive Year End Bonus & Increment (depending on performance)