【實習/兼職】SaaS Support Specialist Intern/Part-time

CakeResume 成立於 2016年，秉持著幫助人才呈現其專業價值的理念，著手打造容易上手的免費履歷工具，讓使用者可以輕鬆打造突顯個人特色的線上履歷。 從履歷工具起家，CakeResume 至今已經累積近百萬的使用者，並且提供數千家企業職缺刊登、人才搜尋、與招募顧問等服務。龐大且每天持續成長的人才資料庫幫助我們的顧問團隊更有效率的幫企業媒合人選。

CakeResume In a Nutshell

CakeResume creates an accessible free resume/CV builder for users to build highly customized resumes, with the intention of helping job seekers to fully display their value. Since 2016, we’ve attracted over one million users to build career profiles and search jobs on our job portal.

We're looking for a talented SaaS Support Specialist that can meet our high bar, wants to take significant ownership of parts of the platform, and is a great fit for our open, driven, and collaborative team culture.

The Role and Your Responsibilities

Your main responsibilities include supporting CakeResume’s local/global users and helping resolve any platform-related questions. To do well in this role you need to be able to quickly learn new feature releases and be confident in helping the user with any support-related matter. Excellent communication and a customer-centric mindset are a must.
You play an important role to create the best user experiences and are the link between the SaaS operations and product team, and users.

Qualifications

• Experience in customer support or customer success is a must.
• Strong communication skills in both Chinese and English. Able to respond, communicate with users and in a professional manner.
• You are a tech-savvy person and a quick learner. Have a passion for SaaS startups – eager to learn CakeResume’s products and services.
• Professional maturity – ability to operate effectively and work independently with self-discipline and minimal micro-managerial oversight.
• You can work a minimum of 12-16 hrs/week, including remote work over weekends.

Bonus Qualifications

• Experience in SaaS platforms or technical support is a plus.
• Familiar with CakeResume’s resume builder and user lifecycle, and understand CakeResume’s value.
• Familiar with customer support tools such as FreshChat and FreshDesk is a plus.

If you are excited about working in a high-growth tech startup, taking ownership, and being part of an ambitious team, then click below to apply and get the conversation going! The position is filled as soon as we find the right fit.

Interview Process

1. Video call (30 mins pre-interview screening)
2. Pre-interview assignment.
3. Onsite interview (1hr visiting, including exercise & review)