專案助理 Operations Manager and Customer Support (FULL TIME)

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Job updated almost 6 years ago

Job Description

工作內容

  • ❖ 訂單、出貨單準備與整理,出貨事宜管理  
  • ❖ 顧客服務、客服電話接聽、各社群平台與電子郵件之顧客問題回覆  
  • ❖ 客戶商品諮詢、出貨、退貨、換貨、帳務等相關服務  
  • ❖ 須充分了解商品特色和品牌理念,以回答客戶問題、推薦適合商品  
  • ❖ 協助專案人員處理銷售業務相關之作業

-----English Description-----  We are looking for a fresh addition to our operations management team and boost our capacity. The vision is for you to grow with the company, and to assume more responsibility as the team grows. 

We are hiring an E-Commerce Operation Manager for:

  • Arranging daily orders We use multiple platforms to collect orders. You will manage them and make sure that all orders are correct before sending them to our order management system.
  • Provide customer support You will be responsible to understand each of our products and educating the customer when needed. You will also need to take care of customer feedback & complaints, and solve them. 
  • Growing with us and seeking for opportunities in leadership roles

條件要求

【期待你具備的條件】  

  • 2年以上工作經驗  
  • 有電商工作經驗者尤佳,歡迎對運動營養產業具高度興趣者,相信每天上班都是樂趣!  
  • 積極熱心為顧客服務  
  • 有責任感,做事細心,重點是肯學習!  
  • 態度決定你的高度!具備積極學期的態度  
  • 基礎電腦文書使用(如EXCEL)  
  • 動作準確俐落有效率,能扎實做好每一個檢核項目 
  • 重視團隊溝通  
  • 懂得變通、舉一反三,主動積極處理顧客需求  
  • 能夠進行獨立作業和有效率的執行, 確保自己產出的品質和產能  
  • 具有高抗壓性,對事情能快速反應、謹慎處理  
  • 良好的中文與基本英文能力

【Who we are looking for】 

  • Mandarin Native Speaker and Basic English Conversation Skills In the office, we mostly speak Chinese and 95% of our customers are Taiwanese. However, we do have 5% English speaker customers, so basic communication is required.
  • You pay attention to details You can organize your ideas before executing and create a to-do list for your daily activities.
  • You naturally find ways to improve your workflow You are curious about new technology to be more productive at work.
  • You are good at customer service You know how to deal with customers and guide them to complete an orders, or upsell a product.
  • You like to be organized Organization is a big part of project management, so this should come naturally to you.
  • You are a problem solver and Honest You don't stop when you find a problem, instead you focus on how to solve it and move on to your next task.
  • You are proactive and want to take responsibility We want you to grow with us and the company, so we need to bring you 100% into the company.
  • Time Management Oriented Time is a value asset. You need to be able to do things without wasting time.
  • You are a learner Learning is a habit and a skill. You understand the importance of investing your time in learning new skills to improve your overall capacity.
  • You like to communicate and be part of a team We are a team and we support each other. We want you to be part of this team and help us to grow together. 

公司福利

  • 三節獎金  
  • 年終獎金  
  • 不定期聚餐  
  • 尾牙餐會  
  • 員工購物折扣  
  • 固定考核與加給制度  
  • 自在愉快的工作環境,讓你學到專業以外的更多事情  
  • 外語學習環境

Requirements

​2年以上工作經驗
有電商工作經驗者尤佳,歡迎對運動營養產業具高度興趣者,相信每天上班都是樂趣!
積極熱心為顧客服務
有責任感,做事細心,重點是肯學習!
態度決定你的高度!具備積極學期的態度
基礎電腦文書使用(如EXCEL)
動作準確俐落有效率,能扎實做好每一個檢核項目
重視團隊溝通
懂得變通、舉一反三,主動積極處理顧客需求
能夠進行獨立作業和有效率的執行, 確保自己產出的品質和產能
具有高抗壓性,對事情能快速反應、謹慎處理
良好的中文與基本英文能力
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Logo of 台灣營養 Taiwan Nutrition.

About us

Company Introduction 公司介紹

台灣營養創立於2011年,我們的心中一直懷抱著一個使命:推廣正確營養知識與體能活動,建立更健康的社群。
Taiwan Nutrition was founded in 2011 with one mission in mind: To build healthier communities by promoting good nutrition and physical activity.

我們相信,健康的生活型態可以使人產生快樂的心與富有生產力,進而創造更美好的社會。
We believe that a healthy lifestyle is the source of a productive and happy society.

為落實這信念,我們藉由教育性的方式,在社群提供最即時的營養與健身新知,並且集結全球各大營養品牌提供給大家更多的選擇。
We support this believe by educating our community with the latest breakthroughs in nutrition, fitness news, and offering access to a huge catalog of top international and national nutrition brands.

你對營養的選擇影響著你每日的健康。今天、明天與未來的身體狀態,皆取決於你每天吃了什麼、如何運用了那食物帶給你的能量。
Your nutrition choices affect your health each day. How you feel today, tomorrow, and in the future, comes down to what you eat and how you are using that energy.

想擁有健康的生活型態,好的營養與飲食是一大關鍵。日常飲食結合運動鍛鍊,可以幫助您維持健康體態,減少罹患慢性疾病的風險,維持身體的健康。
Good nutrition is an important habit that leads to a healthy lifestyle. Combined with physical activity, your diet can help you to reach and maintain a healthy weight, reduce your risk of chronic diseases, and promote your overall health.

因此,我們致力於提供知識和營養補給品以支持您的健康生活。
Therefore, we work to give people access to knowledge and nutritional products to support their healthy lifestyle.

當你擁有健康,好的能量便使你擁有快樂的身心。
When you are healthy, you are happy.


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