IT Support Engineer with English+Mandarin Fluency

About the job

As part of a global IT team, you'll be working with colleagues in NYC and EMEA to keep everyone working effectively. Whether you're responding to incidents or pro-actively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.

- What you'll do

• Provide in-hours support to teams, either in-person or via our ticketing system
• Maintain an inventory of IT equipment, anticipating future needs while avoiding wasted surplus
• Support the transition from on-premise to Azure for a variety of corporate and production workloads
• Assist with IT systems onboarding, ensuring every new hire hits the ground running
• Keep our corporate and production environments updated (via Intune and Azure Update Management)
• Work with the security team to keep our users and our servers secure
• Be part of the on-call rotation to provide evening-hours support

- What you need

• 2-3 years providing IT support
• Solid understanding of Active Directory (OUs, Permissions, GPO)
• Solid understanding of Office365 & Exchange online
• Experience deploying machines with imaging technologies (Autopilot, WDS…)
• Automation experience, preferably using Windows PowerShell
• Basic understanding of networking
• Excellent customer service and communication skills.