Engaged.AI Growth Associate Manager

Job Description

We are hiring for Growth Associate Manager. Customers that partner with UNH3O are market leaders. Your knowledge of social media combined with your communication skills and analytical abilities shapes how our customers grow and succeed. Using your influencing and relationship-building skills, you provide UNH3O-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of UNH3O's key customers and understand how our range of product offerings can grow their business.

You turn leading consumer brands, media conglomerates, and marketing agencies into UNH3O product lovers. You drive post-deployment customer success by promoting best practices, accelerating feature adoption, cultivating relationships, and helping customers share and discover new ways to create magic moments using our technology.

Who we are:

  • World-class team from top universities — Harvard, Cambridge, McGill, NTU, NCCU, and NCKU. We don't care about your schools or grades. We care most about impact and interesting things you've done. Example: one of us built AI to hack the TOEFL practice exam because he kept failing.
  • Committed to honesty and diversity — multi-cultural team from Taiwan, Canada, Japan, & Korea. Example: one of our probono work is the most active LGBTQ dating app in Taiwan.
  • Global investors invested in and advise us.

What we do:

Engaged.AI is the market leader for Instagram Analytics in Asia Pacific, we serve over 20,000 enterprise clients. We're obsessed with growth, we care most about your ability to experiment, fail, learn in extreme speed. Join us to create products that affect millions of users.

Culture of UNH3O:

  • Hunger: we care a lot about your desire to grow. "Where do you want to be in 10 years? Let's expedite your growth to get there."
  • Hustle: we work very hard to create great products. "Be proud of your work. And never quit trying." Average age is ~30, we work very hard and have a lot fun together. Monthly team parties/outings. Check out our latest work with GQ Taiwan: https://www.gq.com.tw/life/article/linkby
  • Humble: we learn from our users everyday. "Fall in love with the problem, not the solution."
  • Ownership: we only do work we are proud of.

We work very hard and grow our people consciously.

  • Strong mentorship culture, we invest heavily in our people.
  • There are no standard working hours, but we expect you to start by 10AM.
  • The more you put in the faster you learn and grow, working 9 hours a day is normal.
  • We have podcast & book clubs just for fun.

What You'll Need

Responsibilities:

  • Provide leadership, decision-making frameworks, data-driven advice, and business judgment to set the vision/strategy and drive project success with customers.
  • Develop smart, integrated, research-based proposals and presentations to help customers reach their marketing goals.
  • Serve as the primary liaison to customers for product deployment and our dev team, map out customers' goals and provide actionable solutions. Be responsible for facilitating deployment workshops to educate customers on best practices and customer calls to review issues.
  • Work cross-functionally to troubleshoot and escalate deployment issues for customers, including interactions with our Sales and Product teams to resolve issues and document feature requests.
  • Monitor sales efficiency through internal business intelligence dashboards, analyze customer data to identify actionable key trends and opportunities.
  • Develop internal initiatives to drive product adoption and customer satisfaction for our products.

Minimum Qualifications:

  • Honesty and integrity.
  • 1 years of work experiences in B2B environment.
  • Ability to prioritize, multi-task, and adapt in a fast-paced work environment.
  • Excellent time management, communication, interpersonal, teamwork, and organizational skills.
  • Advanced level of proficiency in spreadsheet and presentation software.

Preferred Qualifications:

  • Consulting, agency, account management, customer success, project management experiences.
  • Excellence in: curiosity, confidence, active listening, influencing, and managing uncertainty.
  • You are highly motivated: proven desire to grow and learn fast.
  • Fluency in English and Mandarin.

Benefits:

  • All you can eat snacks, coffee and beer — we have a wall of snacks, 湛盧咖啡 and drinks.
  • You decide if you want to work remote or in-office. (Our team is currently fully remote given COVID-19. Depending on the pandemic situation and government guidelines, we may return to work in-office in January 2022.)
  • Flexible hours — ownership & efficiency > time spent.

Interview Process:

Please send your CV to [email protected]. We will reach out to schedule an interview.

  • Behavioral interview to test for cultural fit.
  • Case interview to test for problem-solving, confidence, listening, communication abilities.

Qualified candidates will be invited to final interview.

Decisions will be made within 72 hours of final interview.

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I look forward to hear from you. Thank you for taking the time to get to know us.

Sincerely,

Keegan Co-founder & CEO, UNH3O Inc.

You can reach me directly at m.me/kgnhng for any questions!

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Engaged.AI 是台灣領先的 Instagram SaaS 分析軟體,深獲社群業界與企業客戶喜愛,致力於提供深度的社群經營與產業分析,達成更好的社群經營成效與策略。目前正在尋求產品營運專員,著重於產品各方面的日常營運,包含:客戶服務、產品內溝通與產品行銷。適合想熟悉新創環境與 SaaS 產品營運、規劃的候選人。

工作內容:

  1. 產品內客戶服務:透過產品內建的客服系統與其他管道解決用戶的需求,並撰寫 FAQ。
  2. 企業客戶服務:透過 Email 與其他聯絡方式,服務企業客戶需求並維繫關係,進一步續約與向上銷售。
  3. 產品介紹:對於潛在客戶與升級客戶進行需求了解與產品導覽,瞭解客戶痛點並提出對應產品價值。
  4. 產品內容與夥伴行銷:負責產品內容行銷文章撰寫、鎖定適當行銷夥伴進行聯繫與介紹,提議並進行夥伴行銷。
  5. 客戶升級與續約:透過用戶使用足跡規劃產品內溝通,進一步提升客戶續約與升級。
  6. 其他:臨時交辦事項與產品營運相關突發工作。

基本要求:

  1. 靈活的溝通能力:能夠瞭解客戶需求、使用者問題,並提出對應的提議與產品解決方案。
  2. 跨部門溝通:能夠對產品部門、工程師與其他產品團隊進行橫向聯繫。
  3. 多工處理:同時處理多個專案與緊急需求。
  4. 策略性思考:能宏觀思考客戶需求與產品改善之處,分析使用者足跡並對特定客群進行向上銷售的溝通。
  5. 專案管理能力:能有條理與效率完成專案。
  6. 抗壓:能夠面對步調快速且較不確定的環境。

加分項目:

  1. 具有網路相關 SaaS 的產品正職或實習經驗。
  2. 具有行銷或新創產業的 BD 或 Account 相關正職或實習經驗。
  3. 良好的英語溝通能力。

面試流程:

請將履歷及相關個人經歷作品寄到 [email protected],若團隊覺得有機會合作,我們會儘速聯絡您!若不符合的面試者,將不另行通知。

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    Interview process


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    30K ~ 50K TWD / month
    Optional Remote Work
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    About us

    UNH3O builds Artificial Intelligence to power personalization of the future.
    • engaged.ai is the leading Instagram influence & analytics platform, we over 15,000 enterprise users across Asia
    • tryemerge.ai is the next generation KOC (key opinion consumer) search engine and database with over 2 million Taiwanese KOC accounts in the database

    Who we are:
    • World-class team from top universities (Harvard, Cambridge, McGill, NTU, NCCU, and NCKU). We don't care about your schools or grades. We care most about interesting things you've built. Example: one of us built AI to hack the TOEFL practice exam because he kept failing.
    • Committed to honesty and diversity — multi-cultural team from Taiwan, Canada, Japan, & Korea. Example: one of our side projects is the most active LGBTQ dating app in Taiwan.
    • Global investors invested in and advise us. — Appworks.tw; Zeroth.ai; angel funds from Tokyo, Australia and NYC, ex-McKinsey, ex-Digital Garage, ex-Techstars, ex-500 Startups, and ex-YC founders.
    • We’re obsessed with growth, we care most about your ability to experiment, fail, learn in extreme speed. We strive to make the world better with tech. Join us to create products that affect millions of users.

    Culture of UNH3O (our 3H's and O):
    • Hunger: we care a lot about your desire to grow. "Where do you want to be in 10 years? Let's expedite your growth to get there."
    • Hustle: we work very hard to create great products. "Be proud of your work. And never quit trying.” Average age is ~30, we work very hard and have a lot fun together. Monthly team parties/outings. Check out our latest work with GQ Taiwan: http://m.me/barsurfingtaipei
    • Humble: we learn from our users everyday. “Fall in love with the problem, not the solution.”
    • Ownership: we only do work we are proud of.

    We work very hard and grow our people consciously.
    • Strong mentorship culture, we invest heavily in our people.
    • There are no standard working hours, but we expect you to start by 10AM.
    • The more you put in the more you learn, working 9 hours a day is normal.
    • We have podcast & book clubs just for fun.


    Featured in 公共電視文化事業基金會人文科技系列 1% 的存在紀錄片 https://www.pts.org.tw/2029/ep4.html


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