Operations Executive 電子商務營運專員

ShopBack_回饋網股份有限公司

Job Description

ABOUT US

CREATING A WORLD OF SMART SHOPPERS


ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, PChome, Yahoo! and more than 1,700 eCommerce merchants. We now provide cash rebates to over 8 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Taiwan!


Scope of work:

The Associate is part of the Extension team that deals directly with the merchants on board ShopBack. He/She is in charge of ensuring that our customers get the best coupons and deals and that tracking with the merchants are as accurate as possible.
As Shopback works with various networks/merchants, there are currently various processes in place, with various level of involvement from Merchant Ops on this process.

[Responsibilities]
- Merchant Ops:

1. Assist with onboarding merchants onto the extension
2. Respond promptly to questions from merchants
3. Run test orders to ensure proper tracking of commission and cashback
4. Assist with troubleshooting breaks in commission reporting
5. Assisting with merchant-related customer service queries
6. Constantly seeking to improve and streamline operational processes.
- Coupon Aggregation:

1. Set up processes to procure such coupons
2. Cross checking the legitimacy of the coupons
3. Ensure timely refresh or replenishment of such coupons
4. Verification of the terms of these coupons
5. Build script and work with product to reduce manual work on the operations described above.
- Merchant Account Management:

1. Working with the local merchants teams to get exclusive coupons
2. Support Operations & Merchants Development teams in cases of coupons related rejection.

Requirements

Requirements: - Process oriented mindset and passionate about optimisation and automation. - Ability to interface & communicate with stakeholders and Merchants teams. - 1-3 years experience in an Operations role. - High drive and ownership on process improvements. - Strong entrepreneurial spirit and eager to join the e-commerce industry.

Salary

28K ~ 40K TWD/month

Location

台北台灣

Company PhotosSee all

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ShopBack_回饋網股份有限公司

台北市松山區南京東路四段1號14樓

About us

購物現金回饋網ShopBack 2014年創立於新加坡,目前市場涵蓋馬來西亞、菲律賓、印尼、台灣、泰國、澳洲七個市場。在越南、台灣也設有研發中心。始終維持創新精神,快速成長的同時,也展現深化消費者購物體驗的企圖心,因此在各市場取得領先地位,吸引來自Google、uber、Mckinsey & Co、ZALORA、Yahoo!、Groupon、foodpanda等全球頂尖公司的優秀人才加入我們。 隨著公司快速成長,我們積極招募人才,邀請具有合作精神、不怕解決困難、樂於跨國溝通,並期待設計出世界級產品為傲的工程師一起加入團隊,開發出更優質、創新服務的平台。 在我們充滿活力感且舒適的辦公室裡,有吃不完的零食、喝不完的飲料, 累了還可以躺在沙發上休息,如果你也深受這樣的環境吸引且渴望接受新的挑戰,歡迎加入我們一起 Rock the world!

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Team

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Chloe Liu
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