Merchant Operations Executive 電子商務營運專員

ShopBack_回饋網股份有限公司

Job Description

ABOUT US

CREATING A WORLD OF SMART SHOPPERS


ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, PChome, Yahoo! and more than 1,700 eCommerce merchants. We now provide cash rebates to over 8 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Taiwan!

Responsibilities

- Onboard new merchants onto the ShopBack platform.
- Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
- Analyse data to ensure accuracy in order and transaction information.
- Work collaboratively across the organization with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
- Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
- Work with the Customer Service team to problem-solve merchant related issues such as untracked orders and proactively implement solutions to prevent future recurrences.

    Requirements

    Requirements - Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus). - Good track record with setting up processes and improving productivity. - Excellent with Microsoft Excel functions. - Highly motivated problem solver able to identify issues and provide solutions in a fast paced startup environment. - Excellent verbal and written communication skills. - Strong attention to detail.

    Salary

    28K ~ 40K TWD/month

    Location

    台北台灣

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    ShopBack_回饋網股份有限公司

    台北市松山區南京東路四段1號14樓

    About us

    購物現金回饋網ShopBack 2014年創立於新加坡,目前市場涵蓋馬來西亞、菲律賓、印尼、台灣、泰國、澳洲七個市場。在越南、台灣也設有研發中心。始終維持創新精神,快速成長的同時,也展現深化消費者購物體驗的企圖心,因此在各市場取得領先地位,吸引來自Google、uber、Mckinsey & Co、ZALORA、Yahoo!、Groupon、foodpanda等全球頂尖公司的優秀人才加入我們。 隨著公司快速成長,我們積極招募人才,邀請具有合作精神、不怕解決困難、樂於跨國溝通,並期待設計出世界級產品為傲的工程師一起加入團隊,開發出更優質、創新服務的平台。 在我們充滿活力感且舒適的辦公室裡,有吃不完的零食、喝不完的飲料, 累了還可以躺在沙發上休息,如果你也深受這樣的環境吸引且渴望接受新的挑戰,歡迎加入我們一起 Rock the world!

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    Team

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    Chloe Liu
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