Job Description

ShopBack的客服團隊是公司的支柱。 從處理一般查詢到解決客戶糾紛,我們會及時,專業地解決每一個問題。 作為一名客服,您將發揮不可或缺的作用,確保優先考慮每個客戶的需求並聽取他們的反饋意見。

  • 積極回覆,有效解決客戶的問題
  • 確保客服功能良好,提高客戶滿意度
  • 蒐集客戶的反饋並提供改進計劃
  • 推廣ShopBack產品,並持續提升客服品質及支援內部活動

Requirements

- 1~3年客服相關工作經驗 - 良好的人際關係和溝通技巧 - 能夠用中/英文進行有效溝通 - 積極主動,熱情地幫助解決客戶問題 - 中文打字能力:每分鐘60字以上 - 有電商相關背景知識加分 - 有文字客服工作經驗加分

Salary

28K ~ 42K TWD/month

Company PhotosSee all

ShopBack_回饋網股份有限公司 work environment photoShopBack_回饋網股份有限公司 work environment photoShopBack_回饋網股份有限公司 work environment photoShopBack_回饋網股份有限公司 work environment photoShopBack_回饋網股份有限公司 work environment photo

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ShopBack_回饋網股份有限公司

台北市松山區南京東路四段1號14樓

About us

購物現金回饋網ShopBack 2014年創立於新加坡,目前市場涵蓋馬來西亞、菲律賓、印尼、台灣、泰國、澳洲七個市場。在越南、台灣也設有研發中心。始終維持創新精神,快速成長的同時,也展現深化消費者購物體驗的企圖心,因此在各市場取得領先地位,吸引來自Google、uber、Mckinsey & Co、ZALORA、Yahoo!、Groupon、foodpanda等全球頂尖公司的優秀人才加入我們。 隨著公司快速成長,我們積極招募人才,邀請具有合作精神、不怕解決困難、樂於跨國溝通,並期待設計出世界級產品為傲的工程師一起加入團隊,開發出更優質、創新服務的平台。 在我們充滿活力感且舒適的辦公室裡,有吃不完的零食、喝不完的飲料, 累了還可以躺在沙發上休息,如果你也深受這樣的環境吸引且渴望接受新的挑戰,歡迎加入我們一起 Rock the world!

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Team

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Chloe Liu
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