Rosetta.ai helps fashion e-commerce uncover consumers' shopping preferences and provide personalized shopping experiences to consumers. We're making e-commerce merchants have enterprise-level AI backup on day 1.

We are seeking a highly motivated Technical Writer to join our team. The Technical Writer will be responsible for creating high-quality technical documentation for our 3rd party partners and fashion e-commerce developers. The documentation will include technical specifications, API documentation, user manuals, and other technical documentation as required.

Responsibilities:

• Research, write, and edit technical documentation, user manuals, online help systems, and other materials to support our product development and customer service efforts.
• Collaborate with product managers, engineers, subject matter experts, and other stakeholders to gather information and ensure the accuracy of the technical content of product features and capabilities, and translate technical information into easy-to-understand language for end-users.
• Organize and manage documentation in a structured manner to make it easily accessible and understandable for the target audience.
• Communicate technical information to non-technical audiences in a clear and concise manner
• Continuously review and update existing documentation to ensure accuracy, clarity, and relevance.
• Conduct research on emerging technologies and industry trends to stay up-to-date on best practices for technical documentation
• Gather and incorporate feedback from internal and external stakeholders to improve documentation quality.
• Provide feedback to product development teams on ways to improve the user experience through documentation
• Manage multiple documentation projects simultaneously, and meet project deadlines.
• Create and maintain documentation templates, style guides, and other resources to improve documentation efficiency and consistency.
• Develop and maintain documentation standards, guidelines, and procedures.

Benefits:

• Healthcare (Medical, Dental, Vision)
• Retirement savings or 401(K)
• Paid time off (Annual)
• Maternity/Paternity leave
• Life insurance

Perks:

• Tuition reimbursement and training
• Personal facilities (Laptop, Screen)
• Free health screening
• Free snacks and drinks
• Open and creative environment
• Irregular dinners/outings, happy hours
• Extended annual time off
• Paid time off to volunteer (Birthday, Menstrual, Funeral)
• Flexible schedules and working time
• Remote working optionally
• Employee stock ownership plan (ESOP)

Culture/6 Core Values:

Grit - We thrive outside of our comfort zone, pushing ourselves to go even further. We think long-term and constantly strive to be better, even if things don’t always go as expected.

Trust - We earn that trust by listening to each other, following through with our commitments, and keeping our word. We exercise transparency within the company, our customers, and our community.

Humility - We learn from everyone and everywhere and approach each new challenge knowing that we may not have all the answers.

Empathy - We craft our intention to keep curious about the industry, business, and practical scenarios so that we purify the insights and forge the approaches.

Candor - We are open and honest. We give each other praise and criticism because we believe each team member is as important as the other.

Craftsmanship - We simplify, innovate, perfect, and start over until everything we touch enhances each life it touches.

Contact:

• Email to [email protected]
• Or, send us on CakeResume

Remarks:

Rosetta.ai is an Equal Employment Opportunity employer. Rosetta.ai conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or any other characteristic protected by law.

[Minimum Qualifications]

BACKGROUND & SKILLS:

• Bachelor's degree in Technical Writing, English, Communications, Journalism, or a related field.
• Excellent writing, editing, and proofreading skills, with strong attention to detail
• Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly and effectively to a non-technical audience
• Ability to translate complex technical concepts into clear, concise, and engaging content for non-technical audiences.
• Fluent in English.

EXPERIENCES:

• Proven experience as a Technical Writer or similar role, with a strong portfolio of technical documentation
• Experience working with APIs and other technical documentation tools

WORKING STYLE:

• Highly motivated and entrepreneurial.
• Comfortable dealing with ambiguity.
• Ability to work in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.

[Preferred Qualifications] (Optionally; the more, the better)

BACKGROUND & SKILLS:

• Familiarity with software development lifecycles and agile methodologies.
• Experience with Adobe Creative Suite, HTML, CSS, or other publishing tools.
• With knowledge of Mandarin a plus.

EXPERIENCES:

• Work experience in an international and culturally diversified environment.

1. CV screening
2. Culture fit interview
3. Assignment project (optional)
4. Professional interview
5. Trial days