Chinese/English Customer Service Specialist 中英客服專員

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Job updated 11 days ago

Job Description

  • Handle high-volume live chat and other online tools
  • Provide customers with accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers
  • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
  • Handle customer enquiries, advice and suggestions via chat or online tools
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
  • Handle customer complaints, any special cases or ad hoc tasks
  • Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
  • Provide feedback and coaching to team members to improve their performance
  • 處理大量即時聊天和其他在線工具
  • 為客戶提供準確、有效且全面的信息
  • 遵循溝通程序、指南和政策
  • 通過客戶聯絡支持其他業務部門,準確記錄客戶請求
  • 管理投訴,在時限內提供適當的解決方案和選擇; 跟進以確保解決方案
  • 處理後台工單,並為客戶提供7*24小時在線查詢和郵件回复服務
  • 通過聊天或在線工具處理客戶的查詢、意見和建議
  • 通過客戶聯絡支持其他業務部門,準確記錄客戶的要求和建議,並以文檔的形式提供反饋
  • 處理客戶投訴、任何特殊情況或臨時任務
  • 對客戶互動進行質量保證審核,以確保遵守我們的質量標準
  • 向團隊成員提供反饋和指導,以提高他們的績效

Requirements

  • Bachelor degree or above
  • Proficient in both English and Chinese with clear and logical communication skills
  • Minimum 1-year work experience in customer service role, preferably in finance or crypto or blockchain industry
  • Quality assurance in a contact centre environment experience is a plus
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team- work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift
  • Positive about the crypto industry
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2
1 years of experience required
45,000 ~ 60,000 TWD / month
100% Remote Work
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About us

Founded in 2018, MEXC is known as the exchange of high performance and mega transaction matching technology. The team at MEXC are some of the first movers and pioneers of financial and blockchain technology. Currently, MEXC Global caters to 6 million+ users in more than 70 countries around the world and we have just started. This magnificent achievement is a significant milestone, and MEXC aims to become the go-to platform for new traders and experienced investors as they move forward in their financial journey.

MEXC is present across continents obtaining key licenses and passing jurisdictions in countries like Australia, Estonia and the United States. MEXC also offers localized language support for investors from different countries making it easier for them to trade. The exchange at MEXC Global is a high-performance trading engine which has been developed by experts from banking industry and is capable of completing 1.4 million transactions per second, which results in ground breaking efficiency and enhanced performance. User security if of top priority at MEXC because of which our servers are hosted independently across multiple countries ensuring optimal data integrity and security.

MEXC 成立於2018 年,是一家採用高性能大宗交易撮合技術的中心化交易所。平台由擁有豐富金融行業和區塊鏈技術經驗的專業團隊運營。目前,MEXC Global 在全球70 多個國家擁有約500 萬用戶。這一成就是一個重要的里程碑。我們旨在成為新老投資者的首選平台。

MEXC交易所在三個國家,即澳大利亞、愛沙尼亞和美國,獲得了關鍵許可證。 MEXC 也為來自不同司法管轄區的投資者提供不同的語言服務。 MEXC Global 提供由具有銀行技術專業知識的開發人員開發的高性能交易引擎,每秒可以完成140萬筆交易,大大提升了效率和性能。為了加強安全性和確保最佳數據完整性,我們的服務器集群在新加坡和韓國獨立託管。

2019年,MEXC增長迅速,截至2019年底已獲得全球數字資產交易市場5%份額。 2019年,MEXC也被專業媒體評為年度“最受用戶歡迎交易平台”、年度“最佳交易平台”


Team

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MEXC Recruiter
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Sr. Recruiter/ TA
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Sr. Recruiter/ TA
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Lead, Regional Talent Acquisition
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Recruiter/ TA
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Recruiter/ TA

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