【BASED IN MALAYSIA】營運專員 Operation Specialist

Updated 6 days ago

Job Description

KKday's vision is to allow every traveler to embark on a journey as they like and travel all over the world. With lockdowns around the world, the COVID-19 pandemic has hit the travel industry especially hard, however, KKday try its best to face the challenge, by deeping into domestic tourism, KKday successfully won the recognition of investors, and raised $75 million in Series C.

Job Responsibilities

The Booking Fulfilment Executive is responsible to assist on manual fulfilment for customers. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like handle and resolve booking issues or queries and to perform optimisation on processes.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to systems and internal communications and provide a simple, rapid, competent support experience.


  • Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customers and merchants
  • Liaises with internal departments and external merchants to fulfil booking amendments and refunds
  • Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
  • Keeps updated with company procedures and processes
  • Shares merchant feedback with relevant departments for further improvements

We would love to hear from you if…

  • SPM/ O Levels or higher/ Preferably Diploma qualification and above
  • Fresh graduates are encouraged to apply
  • Minimum 2 years of working experience in the service-related industry or equivalent
  • Good organisation, attention to details, good time management and takes initiative
  • Excellent interpersonal and communication skills
  • Fluent in written and spoken English, Mandarin & Cantonese is a plus.
  • Proficiency in MS Office including Word and Excel
  • Able to work shifts (including weekends, public holidays, overnight)
1 years of experience required
30,000 ~ 40,000 TWD / month
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About us


KKday在全球超過92個國家、550個城市擁有 300,000 種以上的在地旅遊體驗商品,每月平均活躍用戶高達900萬,目的是透過專業平台數據化整合,讓來自全球的旅客都能夠更方便自在地挑選行程,創造自己專屬的旅遊經驗。


KKday 提供人才具規模、活力和自主權的新創環境,歡迎加入我們創造未來!

Positions at KKday: https://kkday.bamboohr.com/jobs/

KKday Linkedin:https://www.linkedin.com/company/kkday/

KKday is the leading travel-tech company in APAC, committed to providing the most complete service platform, the most unique and authentic travel experience.

Currently, KKday hosts over 300,000+ local experience products in over 92 countries and 550 cities with more than 9 million unique users each month. Our goal is to be easily accessible, make it more convenient through the data integration of professional platform. Let all types of travelers find and create their own memorable, exclusive, and safe travel experience.

Founded in 2014, we have expanded to 12 countries and set up overseas offices around the world. In July 2022, we secured a series C+ round funding of nearly 3 billion, well prepared for inbound, outbound, and domestic travel after Covid. In the future, we will innovate the industry with technology continuously.

We provide talent with an environment where they have a combination of resources, scale, and autonomy to run for KKday business. Most importantly, we also provide our talents the opportunity to rotate across businesses, accelerate their career path and impact the business of the travel industry around the APAC region. Welcome to join us!

Positions at KKday: https://kkday.bamboohr.com/jobs/

KKday LinkedIn: https://www.linkedin.com/company/kkday/


【 新聞介紹 】

- 備戰跨境旅遊 KKday完成C+輪募資 



KKday集結多年的旅遊產業 knowhow,希望透過科技應用,與業者共同建立一個數位旅遊生態系,帶領著整個旅遊生活業往數位轉型前進。

[KKday] https://www.kkday.com/zh-tw

[rezio] https://rezio.io/zh-TW

[KKday商城] https://marketplace.kkday.com

[FineDayClub] https://www.finedayclub.com/


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Talent Acquisition Lead
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Talent Acquisition Specialist
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HRBP Manager
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Talent Acquisition Specialist
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Talent Acquisition Specialist
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Malaysia HR


Entry level
29K ~ 40K TWD / month

Entry level
32K ~ 40K TWD / month

Entry level
30K ~ 40K TWD / month