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Senior Web Engineer, Omnichannel Chat

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Job updated about 1 month ago
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Job Description

inline is a SaaS company focused on restaurant ordering, delivery, and CRM. We help restaurants manage their reservations, customer relationships, takeouts, and deliveries. Many famous restaurants and chains in Taiwan, Australia, Hong Kong, Singapore, and Malaysia use our services to grow their business. We care about the people who do the hard work of running restaurants and retail stores, and we work closely with them to improve our services.

Companies such as Google, Apple, Instagram, Facebook, LINE, Grab, and Uber use our web services and applications; they work with us behind the scenes to make the global food ordering industry go. Would you like to work with a rising global company that serves thousands of businesses and 140M+ users across APAC? That's what we do.

In the Omnichannel team, we build a platform connecting native messaging apps to inline's CRM and productivity tools, including iMessage, LINE, and WhatsApp, providing seamless experiences for our users. As an experienced full-stack developer, you will be shaping the product with a deep understanding of user needs and technical constraints and turning it into well-maintained code.

What you will do / 工作內容

  • Build a reliable front-end and implement new features
  • Design and build a robust, high-performance distributed back-end platform
  • Work on bug fixing and continuously improve the quality of our apps
  • Collaborate with team members to define, design, and ship new features and products
  • Co-work with customer service (on-call) to help restaurants resolve their issues
  • As a professional inline software engineer, you will know, understand, and practice the Code & Ethics established by the ACM & IEEE for software engineers: https://ethics.acm.org/code-of-ethics/software-engineering-code/

What you should have / 工作技能

  • You have been building web applications for 5+ years.
  • You have a solid knowledge/experience of JavaScript, TypeScript, NodeJS, and Postgres.
  • You are familiar with the unit testing paradigm. You know what and how to test your code.
  • You know how to build maintainable, performant software with an engineering approach.
  • You can contribute to technical architecture discussions and help drive technical decisions within your team.
  • You are a strong communicator, feeling at home in explaining complex technical concepts to designers, product owners, product managers, and other engineers.
  • Good engineers say you are a good decision maker, informed and well-reasoned thinking behind every decision, and you know how to make the right trade-offs at the right time.
  • You care about the product and user experience.

Would be a plus / 加分項目

  • Empathy for the people who make good restaurants run
  • Familiarity with GCP/k8s.
  • Familiarity with Chatbots.
  • Familiarity with WebSocket
  • Familiarity with distributed systems
  • Familiarity with Pub/Sub (GCP, Redis, etc)
  • Familiarity with Kafka

Benefits / 公司福利

We are always looking for the best talent in the software industry. We know how rare your talent is, and we understand its value. We offer premium benefits packages, including:

  • Competitive salary
  • Equity plans
  • Free lunches and dinners
  • Opportunities to work in our foreign offices, including New York City, Taiwan, Singapore, Sydney, Hong Kong, etc.

Interview process

inline團隊成員來自不同城市及國家,請務必使用英文投遞履歷唷!

  • Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply in English!
  • Most candidates will go through a screening interview plus one or two rounds of technical interviews.
  • Expect a technical challenge that you'll need to complete independently.
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5 years of experience required
2,000,000 ~ 2,300,000 TWD / year
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About us

*歡迎身心障礙者投遞本司各項職缺
We welcome applications from individuals with disabilities.


inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、Booking.com)更是我們的投資者和尊貴合作夥伴。

inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK, Booking.com), is an investor and partner.


Team

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VP - Operations
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Co-CEO
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Dev Manager
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Sales Manager
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Sales Manager
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Sales Manager

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