Billing and Revenue Operations Lead

About Us:

We are a leading tech company based in Taipei, operating across various Asian markets, including Australia, Hong Kong, Singapore, and Japan. Our mission is to innovate and streamline operations in the inline app industry, ensuring excellence in customer service and operational efficiency. Our culture is driven by a passion for hustling and a commitment to sharing the honors of our achievements. We value neatness, clarity, and close collaboration, and we're looking for a Billing and Revenue Operations Lead to help steer our financial growth and operational efficiency.

Job Summary:

The Billing and Revenue Operations Lead will oversee the entire billing process, from invoice generation to revenue recognition, ensuring accuracy, compliance, and timely payments. This role is crucial for optimizing our revenue operations and financial health. The ideal candidate is detail-oriented, strategic, and a problem-solver, capable of leading initiatives to improve billing processes and systems.

Key Responsibilities:

• Billing and Invoice Management: Oversee the entire billing process, ensuring invoices are generated, issued, and followed up on accurately and promptly. Collaborate with sales and customer success teams to streamline invoice adjustments and handle customer queries efficiently.
• Revenue Recognition: Ensure revenue is recognized in compliance with company policies and accounting standards. Manage the month-end close process for billing, ensuring timely and accurate revenue reporting.
• Process Optimization: Continually assess and optimize billing and revenue operations. Identify bottlenecks or inefficiencies and lead initiatives to implement best practices and improve operational efficiency.
• Compliance and Reporting: Maintain up-to-date knowledge of relevant financial regulations and ensure all billing operations comply. Prepare detailed reports on billing accuracy, revenue performance, and key metrics for internal stakeholders.
• Salesforce.com and Zuora Implementation and Management: Play a lead role in the implementation and management of Salesforce.com and Zuora platforms. Ensure these systems are optimized to support billing and revenue operations, including automation of billing processes, and integration with other business systems for streamlined operations.
• Cross-functional Collaboration: Serve as the primary liaison between finance, sales, customer success, and IT departments to ensure billing and revenue processes are aligned with business objectives. Work closely with sales and customer success teams to resolve billing issues, enhance customer satisfaction, and support sales strategies.
• Team Leadership and Development: Lead, mentor, and develop the billing team, fostering a culture of high performance, continuous improvement, and shared success. Ensure the team is fully trained on Salesforce.com, Zuora, and other relevant tools and systems.
• Strategic Projects: Lead strategic projects related to billing and revenue operations, such as the integration of new products or services into the billing platform, exploring new revenue streams, and implementing new billing models to support business growth.

Qualifications:

• Educational Background: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications in finance, accounting, or technology are a plus.
• Technical Expertise:
• Advanced Excel Skills: Exceptional proficiency in Microsoft Excel is essential, including the use of advanced formulas, pivot tables, and data visualization tools to analyze billing data and revenue trends.
• SQL Proficiency: Strong skills in SQL are required for querying databases, data manipulation, and analysis. The ability to write complex SQL queries to extract and analyze data from various sources is crucial.
• Python Knowledge: Proficiency in Python for data analysis and automation of billing processes. Experience with financial modeling, data analysis libraries (e.g., pandas, NumPy), and scripting for automation and integration tasks is highly desirable.
• Experience: Minimum of 5 years’ experience in billing, revenue operations, or a similar role, with a proven track record of optimizing billing processes and systems. Experience in the tech industry is preferred.
• Platform Experience: Hands-on experience with Salesforce.com and Zuora is essential. Demonstrated ability to implement, manage, and optimize these platforms to support billing and revenue operations.
• Analytical and Problem-Solving Skills: Excellent analytical skills with the ability to analyze complex datasets, identify trends and insights, and solve intricate billing and revenue recognition issues.
• Communication and Leadership Abilities: Outstanding communication and leadership skills, with the ability to lead cross-functional projects and teams. Must be capable of fostering a culture of continuous improvement and excellence within the team.
• Regulatory Knowledge: Familiarity with financial regulations relevant to billing and revenue recognition. Understanding of GAAP and IFRS standards is advantageous.
• Languages: Fluency in English is required. Additional language skills relevant to our markets (e.g., Mandarin, Japanese) are a plus.