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Product Manager
Job updated about 5 years ago
Job Description
honestbee is Asia's leading online concierge and delivery service for all your lifestyle needs. With our technical expertise, data-fuelled operations and our network of partners, people experience how life's just easier with honestbee.
We are solving the riddles of e-Commerce and logistics across the SE Asia. We work on practical solutions for the real world and we are obsessed about building a marketplace for services that awes and delights our customers - that's our commitment to them!
What you'll be doing:
- Build products that people love in dynamic, build-test-learn iteration cycles
- Conduct user interviews, write user stories and functional requirements, define and track success metrics
- Use data to prioritise features and on board stakeholders
- Balance business impact, technical feasibility, user experience and implementation schedule
- Work independently with minimal guidance and take full ownership of your work
- Play a Scrum Master role in each sprint
What are we looking for?
- Professional experience in product and e-commerce
- Able to work with complex technical and business requirements, to thrive despite ambiguity and to develop product in a disciplined way
- Strong verbal and written communication skills in English, able to establish rapport and partner with stakeholders and cross-functional teams across the region
- Deeply self-motivated, mindset of always-be-learning, and deep passion for building extraordinary products
- Good to have: a degree in Computer Science, Information System Management or related field
Note : The pay range includes non-senior and senior positions. We will evaluate your position and qualification based on your interview results with honestbee.
Keep an eye on what's buzzing at honestbee!
Follw us on https://www.linkedin.com/company/6413742/
Our story and vision: www.honestbee.sg/en/about-us
Check out what’s buzzing at honestbee: www.instagram.com/lets_honestbee
Requirements
- You have years of experience of working with consumer products
- You have understanding of system design and database operation
- You know how to properly control the scrum schedule
- E-Commerce B2C experience is a plus
- You are comfortable communicating in English and coordinating with teams of different region
- You are experienced in writing technical specs or detail documents
- You are motivated and willing to share your expertise with the teams across the region
- You enjoy working in a start-up and open environment
- You have a degree in Computer Science, Information System Management or related field
- You take pride and ownership in your work
- You are self motivated and work well under pressure
- You have a good sense of humour and like to have fun
- You have understanding of system design and database operation
- You know how to properly control the scrum schedule
- E-Commerce B2C experience is a plus
- You are comfortable communicating in English and coordinating with teams of different region
- You are experienced in writing technical specs or detail documents
- You are motivated and willing to share your expertise with the teams across the region
- You enjoy working in a start-up and open environment
- You have a degree in Computer Science, Information System Management or related field
- You take pride and ownership in your work
- You are self motivated and work well under pressure
- You have a good sense of humour and like to have fun
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honestbee
501 - 1000 people
About us
honestbee誠實蜜蜂的總部位於新加坡，已在亞洲八個國家（日本、香港、新加坡、馬來西亞、印尼、泰國、台灣、菲律賓）推出生鮮熟食外送服務，是目前亞洲最大的生鮮雜貨線上代採購與熟食快送平台，台灣服務範圍已經涵蓋雙北地區、新竹市及竹北地區、台中、高雄。
honestbee以外商的型態進入台灣，一直希望能夠提供更在地化的服務貼近廣大的蜂迷，我們不斷的聽取消費者建議，只為提供更好的在地化服務，因此加開了熟食外送宵夜場以及夜市專區，更將服務時間延長至晚上十一點，更貼近台灣人的生活習慣。
honestbee已與超過1800家的餐廳合作，期望能與合作的餐廳店家共同成長，平台除了有傳統中式餐點，也有著各種港式、美式異國美食，藉由專業的外送人員及便利的merchant app，串連起消費者及餐廳業者，並且成功地降低餐廳店家的營運成本，同時間也替店家帶來更多的訂單提升營業額。另外也不間斷的透過多元化的異業合作、OOH行銷資源管道，將平台內的美食餐廳介紹給更多消費者知道，進而將餐廳店家的品牌名聲最大化，觸及到原先觸及不到的消費群眾。另外也藉由良好的外送服務及餐點體驗，讓使用外送的客群得知到優質店家，進而到店內消費用餐，形成另類的O2O行銷推廣模式。讓消費者在家裡使用honestbee APP輕鬆一點，就將各種包含米其林一星餐廳「添好運」、日本國民「すき家SUKIYA」以及派對聚餐最愛的「21風味館」等知名餐廳美食外送到家。
除了餐廳美食外送之外，生鮮雜貨代購服務除了「美式賣場」、「家樂福」、「大潤發」等連鎖大賣場外，也有像是「新北農產中心」及傳統市場「濱江市集」的當日配送蔬果海鮮產品，在超過1200個品項中，最常被訂購的包含「產地直送紅蘿蔔」、「產銷履歷無骨雞腿排」、「進口紐西蘭奇異果」、「漁港直送超大蛤蜊」等新鮮食材品項，在平台內的擁有8成的回購率。另外精緻專賣店面「棉花田」、「天和鮮物」、「美福食集」、「湯瑪仕肉舖子」、「馬修嚴選」等店家，也深受消費者喜愛。
消費者通常會因為「天候不佳」、「加班太晚」、「家務太多（含顧小孩）」等原因使用honestbee的外送服務，因此我們也不斷的優化APP的使用流程及功能，包含「即時live chat真人客服」，有客服人員能夠在短時間內處理消費者的訂單突發狀況，而非使用機器人回覆。其餘像是「即時訂單追蹤系統」、「指定最快一小時到貨時間」等功能，也讓消費者能夠準確掌握外送員送達時間。
honestbee自2015年進入台灣以來，透過在亞洲八個國家的服務經驗，不斷與消費者溝通聽取意見，希望能夠不斷進步，為消費者帶來更好的使用體驗，致力成為消費者生活最好的幫手。
honestbee以外商的型態進入台灣，一直希望能夠提供更在地化的服務貼近廣大的蜂迷，我們不斷的聽取消費者建議，只為提供更好的在地化服務，因此加開了熟食外送宵夜場以及夜市專區，更將服務時間延長至晚上十一點，更貼近台灣人的生活習慣。
honestbee已與超過1800家的餐廳合作，期望能與合作的餐廳店家共同成長，平台除了有傳統中式餐點，也有著各種港式、美式異國美食，藉由專業的外送人員及便利的merchant app，串連起消費者及餐廳業者，並且成功地降低餐廳店家的營運成本，同時間也替店家帶來更多的訂單提升營業額。另外也不間斷的透過多元化的異業合作、OOH行銷資源管道，將平台內的美食餐廳介紹給更多消費者知道，進而將餐廳店家的品牌名聲最大化，觸及到原先觸及不到的消費群眾。另外也藉由良好的外送服務及餐點體驗，讓使用外送的客群得知到優質店家，進而到店內消費用餐，形成另類的O2O行銷推廣模式。讓消費者在家裡使用honestbee APP輕鬆一點，就將各種包含米其林一星餐廳「添好運」、日本國民「すき家SUKIYA」以及派對聚餐最愛的「21風味館」等知名餐廳美食外送到家。
除了餐廳美食外送之外，生鮮雜貨代購服務除了「美式賣場」、「家樂福」、「大潤發」等連鎖大賣場外，也有像是「新北農產中心」及傳統市場「濱江市集」的當日配送蔬果海鮮產品，在超過1200個品項中，最常被訂購的包含「產地直送紅蘿蔔」、「產銷履歷無骨雞腿排」、「進口紐西蘭奇異果」、「漁港直送超大蛤蜊」等新鮮食材品項，在平台內的擁有8成的回購率。另外精緻專賣店面「棉花田」、「天和鮮物」、「美福食集」、「湯瑪仕肉舖子」、「馬修嚴選」等店家，也深受消費者喜愛。
消費者通常會因為「天候不佳」、「加班太晚」、「家務太多（含顧小孩）」等原因使用honestbee的外送服務，因此我們也不斷的優化APP的使用流程及功能，包含「即時live chat真人客服」，有客服人員能夠在短時間內處理消費者的訂單突發狀況，而非使用機器人回覆。其餘像是「即時訂單追蹤系統」、「指定最快一小時到貨時間」等功能，也讓消費者能夠準確掌握外送員送達時間。
honestbee自2015年進入台灣以來，透過在亞洲八個國家的服務經驗，不斷與消費者溝通聽取意見，希望能夠不斷進步，為消費者帶來更好的使用體驗，致力成為消費者生活最好的幫手。
