About dipp

Founded in the U.S. in 2018, dipp is a brand asset management solution that allows the production and organization of brand resources like visual guidelines, product photography, catalogs, and visuals so the various roles within a marketing department can collaborate on e-commerce sales and marketing projects with our suite of automation and integration services.

Objectives

We’re not looking for an employee who follows clear instructions.

We are looking for a teammate who can work alongside both co-founders (business and product design) as the go-getter to some of the best accounts to acquire in the retail industry. The ideal candidate has excellent knowledge of e-commerce sales and marketing and is eager to transform the current process with new technology.

About this role

Dipp is seeking an Account Development Manager to join our growing team. The ideal candidate has at least 5 years of sales experience at a B2B marketing SaaS company and/or in-house marketing and e-commerce experience at a retail brand.

The candidate should have an established network of contacts in apparel, cosmetics, FMCG, and home appliance brands. Additionally, the candidate should be well-versed in the current e-commerce sales and marketing workflow and challenges for both online marketplaces and brand.com.

The candidate will be responsible for all aspects of the sales process, including starting sales, developing them, and then closing them. The target client type for this position is the TP (Third Partner) companies, aka e-commerce enabling agencies, used by retail brands in Taiwan, Hong Kong, and Singapore.

Responsibilities

Client-facing

• Identify potential accounts and build relationships with new account representatives to determine the potential value of new accounts
• Manage sales opportunities, client information, and internal departmental processes within CRM database.
• Create sales plans to present our product and service and highlight key features to improve potential clients' e-commerce sales and marketing workflow
• Interact with potential accounts in both online and offline settings with the goal of closing a deal
• Address client concerns and prepare all necessary contracts in order to close sales with new clients

Internal organization

• Streamline the sales process by closely observing potential sales questions, requests and create action plans to shorten sales cycles
• Deliver regular feedback to the product engineering team regarding how well various features are performing and areas where improvement could be made
• Provide potential content ideas to the marketing and customer success teams to improve product awareness of potential accounts
• Keep an eye on competitive products in the market in order to improve sales strategies

Qualification & Knowledge

• 5+ years of experience working with clients and managing key relationships in a B2B marketing SaaS company and/or in-house e-commerce experience at an international retail brand
• Experience in a sales-related position
• A clear grasp of marketing technology and agile collaboration
• Established contacts and experience in the retail and e-commerce industry
• Well-versed in the marketing and sales workflow and requirements of online marketplaces and brand.com platforms
• Freedom, flexibility, and willingness to travel around your allocated accounts/regions as the business demands.
• Fluent in Mandarin Chinese and English

Experience and personal skills

• High interpersonal skills and commercial negotiating skills
• Energy and an ability to connect quickly with people at all levels
• Resilience and a target/solution-oriented approach
• Ability to observe and allow opportunities to develop naturally
• Excellent negotiation and communication skills both written and verbal
• Displays a strong work ethic, committed to exceeding targets
• Highly motivated with excellent organizational and planning skills