Technical Writer

1. Prepare, review, and produce technical documentation targeting a diverse audience with varying technical knowledge and know-how of our products.

2. Fully understand our products, solutions, and concepts and then translate the technical information into easily understandable content.

3. Work with PMs, developers, and technical support to produce content ranging from UI elements, operation steps, user manuals, training material, or other types of documentation that will instruct, educate, and guide our customers.

4. Work with the marketing team to produce cybersecurity content to educate website visitors.

5. Manage documentation projects that incorporate the software function changes when a new version is released. This requires thorough planning and constant coordination with stakeholders and subject matter experts.

6. Proficiently identify and gather the required information and provide value-added content based on this information, ex: Release notes or user guides.

7. Understand product function design concepts quickly and explain them in an easy-to-understand manner.

8. Work well within a diverse team, follow our writing style, and address the needs of our users.

9. All documents are written in American English at a native or native-like level.

• Fluent in both English and Chinese.
  流利的中英文能力
• Strong problem-solving and time-management skills.
  具備良好問題解決及時間管理能力
• Good at technical writing and language translation skills.
  良好技術內容撰寫與語文翻譯能力
• IT or cybersecurity background is an advantage.
  具備IT或資安背景者則優先考慮
• High EQ, Good communication skills, detail-oriented, and well-organized.
  高EQ，善於溝通，注重細節，做事有條理
• High self-discipline and staying on top of deadlines.
  在任務進度上具備高度自律的特質
• Possess a proactive character
  具有積極進取的特質
• Good at Technical Writing related tools and Microsoft office software.
  擅長技術文件撰寫相關工具和微軟Office軟體。
• Familiarity with cybersecurity products and features, especially EDR-related products, would be a big plus.
  熟悉資安產品和特性，了解EDR相關產品則佳。
• Oxygen XML Editor tools use experience
  Oxygen XML Editor 工具撰寫手冊經驗