CakeResume is one of the fastest growing talent platforms across regions in APAC. Founded in 2016, CakeResume is backed by global investors, creating the one of the largest hiring marketplace for technology and business talent. Above all, we envision a world where great talents can meet great companies effectively and efficiently.

CakeResume is seeking highly-intelligent, high-judgment, self-motivated young talents who seek to make a difference with technology and become future industry leaders.

As a Customer Success Associate at CakeResume, you will be working closely with the core CakeResume Business team to create an ecosystem where great talents can meet great companies efficiently through providing high quality customer services to help our employer customer success, and to increase our inbound sales through creative automation and marketing. 

Responsibilities

• Implement creative ways to build strong relationships with customers, tailor and share performance-enhancing suggestions, and promote CakeResume services;
• Meet or exceed goals for account retention, satisfaction, and adaption;
• Develop churn indicators, plan and execute rescue strategy, and revamp account care flow;
• Reach out to/call customers within a book of business to help generate growth, and a further return on investment;
• Identify key customers and launch attraction marketing programs for customers and job seekers to increase talent and employer engagement and enhance CakeResume’s brand awareness;
• Work closely with the CakeResume Business team, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.

Who You Are

• Quick learner who is resourceful and driven to tackle hard problems in a dynamic, fast-paced environment
  
• Self-Starter who is determined to lead change and make a real impact
• Critical thinker who is passionate about creating and implementing solutions
• Effective coordinator who is able to lead teams from marketing, business, and tech from backgrounds to get things done
  
• Must be result-oriented, and always be focusing on driving results in a measurable way to ensure we stay focused on the highest impact initiatives
• Always be willing to change and develop new opportunities for all
• Have passions in turning ideas into reality, and unlocking the unknowns in the world

Bonus Qualifications

• Experience in digital marketing
• 1+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience
• Fluent English speaking ability

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With the above said, we understand that no candidate is perfectly qualified for any job and believe that diversity of background and thought makes for better problem solving and creative thinking, which is why we're dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, passion for the work, personal drive for growth, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply even if your experience doesn't align perfectly to what is listed here.

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CakeResume Business Team Culture

Values that are the foundation of our team culture, which every member embodies:

• Raise the bar - Impact matters. Stay focused and curious.
• Think big & hustle - Push for bold, thoughtful, and rapid innovation.
• People first - Prioritize development and wellbeing. Help people flourish and feel valued.
• Transparency builds trust - Communicate with candor, honesty, and respect.
• Strength through inclusion - Welcome all voices. What makes you unique makes us all strong.
• One team, one dream - Pride and passion for our mission. Work collaboratively and have fun.

👉 Why CakeResume Business Team?

Please note we prefer applicants who are able to demonstrate your uniqueness as a candidate, one that can bring value to CakeResume in cover letter in English.

There are three main stages in our interview process:

1. Video call (45 mins - 1 hour screening)
2. Take-home exercise & review
3. Onsite interview (1 - 2 hours visiting)