客戶成功專家Customer success specialist

Job updated about 2 years ago
The employer was active over 1 year ago

Job Description

協助客戶從Approperty中獲得最大價值

  • 協助客戶導入軟體
  • 幫助客戶解決使用上的問題
  • 訓練客戶使用軟體
  • 從客戶的回饋中找尋痛點或需求,使軟體更符合客戶需求
  • 與內部團隊討論,改善客戶體驗
  • 將客戶的問題和回饋建檔
  • 主動週期性聯絡、關心客戶
  • 辨認、分析、解決問題
  • 保持指標數據,例如Customer Satisfaction Score and NPS
  • 推廣、傳達Approperty的價值和好處
  • 參加、舉辦、主持客戶會議,一對一訪談,線上會議等。

Assist customers to extract most value from using Approperty

  • Assist customers in adopting the software
  • Help customers use and solve problems in using the software
  • Look for pain points or needs from customers’ feedback to optimise the software to meet customer needs
  • Discuss with internal team to improve customer experience
  • Document customer questions and feedback
  • Proactively and periodically contact and care about customers
  • Identify, analyze, and solve problems
  • Keep indicator data, such as Customer Satisfaction Score and NPS
  • Promote and communicate the value and benefits of Approperty
  • Participate in, host, and host customer meetings, one-on-one interviews, online meetings, etc.

Requirements

  • 兩年以上客戶服務或業務相關經驗
  • 邏輯好、思慮清楚、口語文字表達能力佳
  • 具備整合思考能力
  • 有同理心、願意積極溝通與聆聽,並且幫助客戶取得成功。
  • 對數字具敏感度
  • 在高要求、高壓力環境下工作
  • 對Martech、digital marketing、客戶成功學有高度興趣
  • 五大特質: 團隊精神,持續學習,自我要求,正直可靠,恆毅力
  • Over 2 years of customer service related experience.
  • Clear and logical thinking, and Strong verbal and written communication skills.
  • Ability to see the big picture
  • Empathy, willing to actively communicate, listen, and help customer succeed.
  • Working in a high pressure and high demand environment.
  • Are committed to excellence, and self-improvement
  • Obsessed about Digital Marketing, Martech, and Customer Success.
  • Comfortable working across multiple departments.
  • Five main characteristics: Teamwork, Continuous learning, Self-driven, Integrity and Reliability, Perseverance.
1
35,000 ~ 60,000 TWD / month
Partial Remote Work
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About us

Approperty 是致力於改善房東管理房地產的SaaS軟體,願景是實現房東的辦公室企業資源規劃系統,ERP for landlords.

雖然公司剛成立,但我們已經確認了市場的空隙,現在正在研發第一版軟體,預計六月推出,之後從用戶的回饋持續改善。

我們致力於打造不動產業管理系統的世界級公司。為了達到目標,我們現在找的是創業夥伴,一起體驗從0成長到1!

我們相信結合不同的個性、不同的專長、不同的背景,才會好的化學作用,並且希望每位成員都要擁有以下特質:

團隊精神 - 藉由協同合作,大局為重,高向心力、凝聚力,公司就會高效的運轉。

持續學習 -「世界上唯一不變的就是改變」,我們需要不停的進步,需取新知識,保持好奇心,才能跟上世界的腳步。

自我要求 - 因為扁平的管理架構,可能不會有人監督您的進度,有高度的自我要求或期許,就能有高品質的成果

正直可靠 - 正直可靠代表這個人值得信任,可以交付重任。

恆毅力 - 成功的路上肯定是跌跌撞撞的,重點是從中學習,保持正面樂觀的態度繼續找尋方法。



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