用戶成功專員 Customer Success Specialist

Job updated about 21 hours ago
Actively Reviewing Resumes

Job Description

用戶成功團隊的任務是為 AIFIAN 創造更出色的用戶體驗,你將成為用戶與產品開發團隊的橋樑,不僅是替用戶排除、解決問題,更能進一步主動地將用戶反饋轉化成可行的功能優化。

你與用戶的接觸將比其他團隊成員更多,你的洞見將有可能對我們的產品路線圖產生影響,協助我們往下一個產品階段邁進!

你需要負責的工作內容:

  • 帳戶服務/文字客服及規劃自動客服系統/資料核實、處理及分析。
  • 負責解決用戶與產品互動的所有疑難雜症,幫助用戶成功地使用產品 。
  • 用戶回饋蒐集與分析,積極的尋找問題及可以優化的體驗,並能透過量化/質化數據分析佐證想法,主動推進流程或產品功能優化。
  • 定期製作客服分析報告,主動向其他夥伴分享自己的洞察。
  • 持續優化聊天機器人的體驗設計,以引導用戶自助服務為終極目標。
  • 管理、維護及不定期更新專案文件。

你將主要協作的對象:

  • 用戶成功及產品開發團隊
  • 跨部門合作對象:公關、行銷團隊

Requirements

如果具備下列的經歷和能力,也許你會很適合這個角色:

  • 能夠從理解或解決用戶的問題中獲得滿足感。
  • 具有好奇心,對用戶行為模式保持好奇,有能夠發現問題的敏銳度,並主動推進優化流程及追蹤後續處理狀況。
  • 注重細節,能迅速熟悉產品操作及了解用戶問題核心,並確保各種問題能夠被解決。

我們會很高興你有:

  • 與軟體工程師和產品管理團隊的協作經驗。

Interview process

【 Phase 1 】邀請視訊面談

【 Phase 2 】視訊面談結果通知 ( 1-3 個工作天 )

【 Phase 3 】現場面談

【 Phase 4 】最終結果通知 ( 3-5 個工作天,錄取與否皆會通知 )

1
No requirement for relevant working experience
Regular earnings reach NT$40,000
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About us

About AIFIAN

AIFIAN is at the forefront of transforming real-world asset investment globally. Our mission is to democratize access to smart investment opportunities, leveraging advanced technology to bridge traditional finance and modern accessibility. Following our successful soft launch in Taiwan in 2023, focusing on the burgeoning market of liquor investments, we've captured significant enthusiasm. As we prepare to scale our operations internationally, we're expanding our team to champion AIFIAN's vision worldwide.

Our values

At AIFIAN, we foster a collaborative environment devoid of traditional hierarchies. Titles and tenure are set aside as we let our accomplishments speak for themselves. We operate as a united team with a shared objective, constantly pushing each other to excel. Every team member is regarded as a decision-maker, holding autonomy and trust. We believe in the capability of our partners to shoulder responsibilities and contribute their best efforts.


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