Senior User Experience (UX) Researcher

Updated about 2 months ago

Job Description

Want to help develop the most beautiful FinTech products ever, right here in Taiwan, and offer them to millions of users worldwide?

Want to be based in Taiwan but work in a silicon-valley-like environment, and release world-class products?

Want to work with some of the world's best UXI designers, PMs and developers?

Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, public companies, banks, and the Taiwanese government (NDF)!


We are looking for a Senior UX Researcher who is passionate about being user-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your proposals. In this role, you are


Our Product Experience department comprises Product Management, UXI, Product Data, and Customer Success teams. Our mission is to acquire a deep understanding and empathy of users; we leverage these to innovate solutions to their problems.

We stand by our users.

We contribute from idea inception to product release to the continued delivery of world-class product experiences.

We are a data-informed team obsessed with our user experience, and we coordinate across many departments, including Frontend, Backend, QA, SRE, Compliance, and Growth.


-We are targeting emerging markets such as India and Africa. You must be very passionate about understanding our users, and be able to develop a deep empathy of their problems

-Facilitate thoughtful conversations with our users as well as internal stakeholders

-Deliver UX research projects based on human-computer interaction concepts, and explain the "why" behind your proposals

-Based on a deep understanding of our users' frame of mind, their goals and objectives, propose how our products can not only solve their problems, but also deliver a world-class experience to them

-Help with onboarding and training of new team members

-Work collaboratively with cross-functional teams

-Be focused on independent work and growth given appropriate levels of guidance

-Take stretch assignments that expand your skills



-3+ years of UX research with consumer mobile app users

-Fluent with Figma and other prototyping tools

-Experienced in translating insights into user stories to help product teams understand users

-Experienced in presenting insights using very concise and easy-to-understand language

-Experienced in advocating the role of UX research across the entire company

Good to Have:

-Time spent living in emerging markets

-Multi-cultural background

Required number of talents: 1

Location: Taipei (check us out on Google Maps!)

-About XREX:

-Regarding our culture:

-We will proceed with your application first if you apply online:

3 years of experience required
1.1M ~ 1.4M TWD / year
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About us

* XREX is a fast-growing organization, on a mission to make our world a better place
* You'll be working with top talents from around the world
* You'll gain experience in building an international brand, product, and user community
* You'll receive generous stock options
* You'll gain experience in a blockchain- and crypto-related products, technologies, and markets
* You'll be working in a cutting-edge tech startup using the very latest tech, tools, methodologies, and processes

Please review our culture before applying.

Contact HR: [email protected]

Redefine banking together

XREX is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide enterprise-grade banking services to small to medium-sized businesses (SMBs) in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.

Founded in 2018 and operating globally under multiple licenses, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.

Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.


XREX 是一家應區塊鏈技術而生的國際金融機構,與銀行、政府及用戶密切合作,共同改寫金融定義。我們提供企業級的服務,幫助位處發展中國家或與發展中國家有生意往來的中小型企業處理跨境金融服務,同時也為全球加密貨幣新手提供最友善的初始入口。

創立於 2018 年並已取得多國執照在全球營運,XREX 提供一站式的服務,包括:數位資產託管、錢包、跨境支付、法幣與加密貨幣轉換、加密貨幣交易所、多元化資產投資、法幣出入金服務等等。

XREX 將普惠金融視為社會責任並希望為此盡一份心力,持續運用區塊鏈技術推進金融參與權、金融使用權與金融教育權。

Follow XREX on Discord, Telegram, Twitter, Facebook, and LinkedIn.

XREX is backed by public companies, banks, prominent VCs, and the Taiwanese Government:
* Taiwan Government National Development Fund
* CDIB Capital Group (TWSE: 2883)
* E.Sun Financial Holding (TWSE:2884)
* ThreeD Capital (CSE:IDK)
* Systex (TWSE:6214)
* Rocket Internet (NYSE:RKTA)
* Global Founders Capital (Berlin)
* Seraph Group (US)
* Metaplanet Holdings (Estonia)
* AppWorks (Taipei)
* WI Harper (San Francisco)
* BlackMarble (Taipei)
* New Economy Ventures (Taipei, Tokyo)


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Entry level
1.1M ~ 1.4M TWD / year

Mid-Senior level
800K ~ 1.5M TWD / year

Mid-Senior level
1M ~ 2.5M TWD / year