User Support Intern

Job Description

As an user support intern, you will dive into the mobile app ecosystem by supporting the user community of one of the world’s most popular photo applications: PicCollage. You will help to deliver app features to millions of users in a fast-moving startup environment. During your internship, you will work on several assignments from the list below based on your interests and strengths. You will also get a chance to learn new skills on the job through guided projects and collaboration with teammates!

You will learn, firsthand, how to support a diverse user community and deliver an excellent user experience by troubleshooting for users, compiling and delivering users’ feedback to the team. You will help turn users’ feedback into viable product features to help PicCollage users around the world to create, share, and celebrate!

Requirements

Responsibilities:

  • Respond to users’ inquiries and troubleshoot for users
  • User feedback analysis, organization and delivery
  • User input communication and coordination
  • User support platform maintenance and workflow improvement

Requirements:

  • You are great with people.
  • You are a problem solver.
  • You have excellent proficiency in English. Additional languages(Spanish, Portuguese, German, French, Italian) and experience in copywriting and social media management are a plus!
  • You are resourceful and take the initiative.
  • You are capable of creative and critical thinking.
  • You are organized, efficient, observant, patient, and committed.
  • You love to try out new apps and seek to understand user behavior.

Please note we prefer interns who can work at least three days a week(during the academic year) for at least 4 months. If you believe you fit the bill, and are eager to join a creative and dynamic team, don’t hesitate to send us your application!

Interview process

There are three main stages in our interview process:

  1. Screen calls (1-2 calls)
  2. Take-home quiz & review
  3. Onsite interview (3-4 hours visiting)

If we see a fit with the company, we will reach out to start getting to know each other. You can expect traditional discussions as well as participating in situational exercises. The goal of the interview process will be for us to see your skills and let you get to know the team and work culture to see if we are a match.

CLICK HERE TO APPLY FOR THE POSITION!






1
No requirement for relevant working experience
220 ~ 220 TWD / hour
Partial Remote Work
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About us

嗨!我們是來自矽谷的新創團隊 PicCollage 拼貼趣,主要產品『PicCollage』是一個追求自由創造及分享的照片拼貼app,主要使用者來自美國、英國及日本等國家。目前全球下載量已突破 2 億,每個月 1500 萬穩定用戶量,並且持續增長中!

在PicCollage 拼貼趣團隊我們鼓勵自由創造,擁抱差異與多元文化,致力於打造『開放、學習、分享』的工作環境。另外,我們的新產品團隊近期以『影音編輯』作為開發重點,運用 Machine Learning、Data Analytics等技術,致力打造使用者友善,可以輕鬆上手的 app,再戰繼 PicCollage App 之後的下一個產品里程碑!

期待遇見更多 #builders #dreamers #thinkers 來激盪創意,加入 PicCollage 和我們一起做出富有創意、好玩的軟體產品到全世界 🌏

歡迎參考以下連結更多的認識我們!

  • Our New Products https://picc.co/products
  • Life at PicCollage https://www.youtube.com/channel/UCIVyWO-qWIBQQebwef-s7Cg/videos
  • Tech Blog https://tech.pic-collage.com/
  • PicCollage: Growing a Culture of Learning, Exploration, and Trust https://bit.ly/3zyQrAl
  • Always Be Learning! Workshop day at PicCollage ➤ https://youtu.be/6N6L7KbajII
  • PicCollage Office Tour ➤ https://youtu.be/YFysjo6mitw
  • 屬於 PicCollage 的黑客松 : InnoFest ➤ https://youtu.be/yZFtRpBXWCU


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