Job Description

17 Media is a world leader in live streaming and real-time content sharing mobile application for celebrities, entertainers, and influencers that allows users to create and share live streaming video and photos, and earn royalties for personal content shared.

We are a global company with users around the world. We offer a dynamic working environment and an opportunity to work in a fast-paced company working with leading edge technologies. As our distribution in Asia expands, we are seeking quality professionals to help with our rapid expansion.

We are currently hiring for JP Customer Service Specialist(SkyEye) professionals that will take part in:

1. Monitor Japanese live streamers and ensure they meet the auditing requirements of the 17 User Agreement

2. Review the contents of the live broadcast of Japan's posting

3. Promote Japan's high-quality live broadcast to increase exposure in popular locations

4. Monitor and review whether the groups in the app violate social laws and for existence of improper transactions.

5. Monitor whether users in the live broadcast program in Japan have any comments problems.

6. Weekly meetings with colleagues in Japan to progress and optimize business content

7. Weekly review of temporarily-banned users for follow-up review and review

8. Report sudden occurrence of the Japanese live stream (such as self-injury or content related to violence)

9. Assist internal units in handling related normative issues and judgments

10. Assist the relevant units to record the program videos and activity clips for publicity and use.

11. Assist users in the use of the app

12. Receive problems on the user's system, report back to relevant departments and assist in follow-up



亞洲即時互動體龍頭17 Media秉持讓內容創作者發光發熱的使命,提供創作者影音平台進行直播互動、節目錄製與表演的舞台,更落實健全的系統化模式,從挖掘、培訓到宣傳,致力打破傳統經紀公司的模式,並攜手橫跨娛樂、網紅經紀等產業的合作夥伴,壯大海內外發展、布局全球,引領世界進入直播新媒體世代。

17 Media 歡迎對以下工作內容有興趣的 日文客服專員 加入我們的大家庭!

  1. 監控日本直播主是否符合17用戶協議規定之審核作業
  2. 審核日本直播主上傳貼文與短影音之內容
  3. 推廣日本優質直播主於熱門版位增加曝光率
  4. 監控審查APP內群組有無違反社會法律與不當交易
  5. 監控日本直播節目內用戶是否有留言文字過當問題與事務
  6. 每週與日本地區同仁進行工作進度與優化業務內容之會議
  7. 每週複查遭凍結用戶後續審核與檢討
  8. 回報日本直播主突發狀況 (如自殘或涉及暴力成分內容)
  9. 協助內部單位處理相關規範問題與判斷
  10. 協助相關單位側錄節目影片與活動片段供給宣傳使用
  11. 協助用戶在APP使用上的疑問
  12. 接收用戶系統上的問題,回報相關部門並協助後續追蹤



申請職缺請投遞到:https://m17.bamboohr.com/jobs/view.php?id=59

Requirements

You will be highly considered if you have the following experience: Has Japanese language certificates JLPT N1, JLPT N2, able to converse with Japanese verbally or through text, and understands Japanese culture and etiquette. Other language skills are extra points, able to communicate with many different languages, assist with international customer service and professionalism Able to handle cases carefully, pays attention to details. Priority for applicants with experience in customer service Is responsive and can quickly think and judge while facing emergency situations 如果您具備以下工作技能及工作經驗,請不要猶豫立即手刀提出申請: 具有日文檢定證照 JLPT N1、JLPT N2,能夠與日本人直接言語或文字上溝通,了解日本文化與禮義 具有客服經驗者優先 具其他語言能力為加分條件,能夠與多種不同語言者溝通,協助國際化的客服業務以及專業度 具備心思細膩的特質,協助妥善處理案件 本身反應靈敏,面對臨時狀況能夠快速的思考並進行判斷處理

Salary

40K+ TWD/month

Location

台北台灣

Company PhotosSee all

17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo17 Media_英屬維京群島商麻吉一七股份有限公司臺灣分公司 work environment photo

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About us

亞洲即時互動體龍頭17 Media 於 2015 年在台灣成立,秉持讓內容創作者發光發熱的使命,提供創作者影音平台進行直播互動、節目錄製與表演的舞台,更落實健全的系統化模式,從挖掘、培訓到宣傳,致力打破傳統經紀公司的模式,並帶給用戶更多價值、協助更多人透過直播完成夢想。我們也將成功經驗複製到其他國家,包含香港、日本、新加玻、美國等,以直播、即時互動、Live職人、直播顧問等主張,同時引領直播主與即時互動直播內容的新職業潮。 17 Media 憑藉深厚的即時互動技術底蘊,致力提供使用者最佳體驗、流暢不中斷的直播內容。除了維持現有的豐富內容產出之外,我們也致力於鞏固與合作夥伴的關係,並不斷強化該平台的內容與質量,積極擴張海外市場、培養團隊人才。17 Media 也將持續深化多元化內容經營,根扎台灣,深耕亞洲,東拓美國,放眼全球 17 Media 母公司為亞洲領先社交娛樂集團 - M17 集團,M17 集團成立於2017年4月,始於台灣17 Media與新加坡Paktor的相遇,秉持翻轉行動科技、串連全世界的共同理想,兩年來成功開創了行動影音的新世代。不僅擁有管理亞洲地區頂尖藝人及製作高品質影音內容之經驗,也擅長在亞洲地區和全球經營社交與互動娛樂平台,並攜手橫跨娛樂、網紅經紀等產業的合作夥伴,壯大海內外發展、布局全球,引領世界進入直播新媒體世代。 M17 集團目前在台灣、新加坡、香港、日本、南韓、美國及馬來西亞都設有辦公室,全球員工約700人。 M17 集團旗下品牌: 17 Media、Paktor拍拖、HandsUP舉手購物、Goodnight App、由你娛樂 17 Media is the world leader in the live streaming industry and real-time content sharing mobile application for celebrities, entertainers, and influencers. We allow users to create and share their lives through live streams and photos, all while earning royalties. We are a global company, with users in more than 50 countries. We offer a dynamic work environment, and an opportunity to collaborate with passionate individuals and leading-edge technologies. As we rapidly expand across the world, we are looking for dedicated professionals to be a part of our family, to be part of our vision to be the global champion in live media and entertainment.

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Team

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17 media
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jennifer Jennifer Chang
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Racing Wang
Dean Tsai
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Jonas Chen
Sammy
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Yumo Yu

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